We understand that unexpected subscription charges can be upsetting. To prevent this from happening in the future, we recommend keeping your billing details secure.
If you believe this is an unauthorized subscription, kindly provide any relevant details supporting your claim, such as account activity, proof of your child’s age, or any other documentation demonstrating the circumstances. You can send this information to us at astroline.app@support-team.app, and our support team will look into the matter.
My child subscribed without my permission
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Advices and answers from the Astroline Support Team
Subscription management
- I cannot find my subscription in the App Store/Google Play to cancel it
- Does my subscription automatically renew?
- How do I reactivate my web subscription if I’ve canceled it?
- How do I cancel my Astroline subscription?
- How do I change my web subscription plan?
- I’ve canceled my subscription, but I still get charged
- My child subscribed without my permission
- Why was I charged during a trial?
Refunds assistance
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Advisor Communication
Customer Support
Troubleshooting